GCX-GCD ASSOCIATE LEVEL EXAM - GCX-GCD RELIABLE TEST NOTES

GCX-GCD Associate Level Exam - GCX-GCD Reliable Test Notes

GCX-GCD Associate Level Exam - GCX-GCD Reliable Test Notes

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Tags: GCX-GCD Associate Level Exam, GCX-GCD Reliable Test Notes, GCX-GCD Valid Test Tutorial, GCX-GCD Reliable Exam Test, High GCX-GCD Quality

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Genesys GCX-GCD Exam Syllabus Topics:

TopicDetails
Topic 1
  • Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.
Topic 2
  • Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
Topic 3
  • Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.
Topic 4
  • Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 5
  • Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 6
  • Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.
Topic 7
  • Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.
Topic 8
  • Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.

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GCX-GCD Reliable Test Notes, GCX-GCD Valid Test Tutorial

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Genesys Cloud CX: Developer Certification Sample Questions (Q16-Q21):

NEW QUESTION # 16
Which of the following statements are true? (Choose two.)

  • A. Genesys Cloud CX allows cloud storage using integration.
  • B. Genesys Cloud CX maintains the recordings and the metadata indefinitely.
  • C. Genesys Cloud CX allows recording downloads using Platform Recording APIs.
  • D. Genesys Cloud CX does not allow integrations for cloud storage.

Answer: A,C

Explanation:
Genesys Cloud CX provides Platform Recording APIs that enable users to download recordings programmatically. This allows for efficient retrieval and management of recorded interactions.
Genesys Cloud CX supports integrations with cloud storage services, such as AWS S3, allowing organizations to store recordings externally. This facilitates bulk downloading and long-term storage of recordings.


NEW QUESTION # 17
In Code Authorization grant OAuth flow, a code is exchanged for a token.

  • A. False
  • B. True

Answer: B

Explanation:
In the Authorization Code grant OAuth flow, the client receives an authorization code after user authentication, which is then exchanged for an access token. This is a standard and secure method used in Genesys Cloud CX for server-side applications.


NEW QUESTION # 18
What type of trunk would you configure to connect to AudioCodes phones?

  • A. Phone trunk
  • B. External trunk
  • C. WebRTC phone trunk
  • D. Network interface trunk

Answer: B

Explanation:
To connect to AudioCodes phones, which typically function as external SIP devices, you would configure an External trunk in Genesys Cloud CX. This allows SIP communication between Genesys Cloud and the AudioCodes device.


NEW QUESTION # 19
What is the timeout period for reconnecting the chat session?

  • A. Four Minutes
  • B. Five Minutes
  • C. Two minutes
  • D. Three Minutes

Answer: C

Explanation:
In Genesys Cloud CX, if a WebSocket connection for a chat session is lost, the system allows a two-minute window for reconnection. If the client does not reconnect within this period, the chat session is considered terminated.


NEW QUESTION # 20
John Smith developed a Genesys Cloud CX web application that is currently being used successfully by thousands of agents in North America at Global Software Company Recently, Global Software Company decided to deploy the solution for its agents in Europe However, agents are not able to log in.
What is likely to be the cause?

  • A. The web app does not have an OAuth client created for that region.
  • B. There is no client Secret associated to the OAuth client.
  • C. The Client ID has expired.
  • D. The OAuth client does not have the required scope.

Answer: A

Explanation:
Genesys Cloud CX operates in separate regional environments (e.g., North America, EMEA, APAC). OAuth clients are region-specific, meaning an OAuth client created for North America won't authenticate users in Europe. To resolve this, a new OAuth client must be created in the European region's environment.


NEW QUESTION # 21
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